The firm’s policy is to offer Clients a consistent level of high service. To keep Clients updated and to be accessible to them, and to work around the Client’s schedule and priorities.
The firm is backed by professional indemnity insurance and we are authorised and regulated by the SRA. We are also members of the Law Society of England and Wales; and we
offer a complaints procedure. If for any reason a Client is dissatisfied with the service provided, we will seek to work with the Client to promptly find a solution.
Please find our Privacy Policy here, with more information about how we process our Client’s data.
Complaints
In providing our services to you, if at any point you become unhappy or concerned about these services, please inform us immediately, and we will do our best to resolve your concerns.
Please contact the person working on your case to discuss your concerns. If you feel you wish to see a copy of our full complaints procedure please ask for a copy.
We will do our best to resolve your concerns, but you should be aware you can also raise your concerns directly with the Solicitors Regulation Authority, or with the Legal Ombudsman service.
The Solicitors Regulation Authority
The Solicitors Regulations Authority can help if your concern is about our behaviour. This could be for things like dishonesty, taking or losing your money, or treating you unfairly
because of your age, a disability or other characteristic.
Your can raise your concerns with the Solicitors Regulation Authority
The Legal Ombudsman
The Legal Ombudsman can help you if we are unable to resolve the complaint ourselves. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve the complaint with us first.
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- You must take your complaint to the Legal Ombudsman within 6 months of receiving a final response to your complaint
- And no more than 1 year from the date of the act/omission about which you are complaining
- No more than 1 year after your had realised there was a concern.
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The Legal Ombudsman may be contacted by telephone on 0300 555 0333. Email : enquiries@legalombudsman.org.uk. Address : PO Box 6806 Wolverhampton WV1 9W1 United Kingdom. Its role is to investigate complaints against lawyers in England and Wales.