Complaints Handling and Client Policy

The firm’s policy is to offer Clients a consistent level of high service. To keep Clients updated and to be accessible to them, and to do its utmost to work around the Client’s schedule and priorities.

The firm is backed by professional indemnity insurance and we are authorised and regulated by the SRA. We are also members of the Law Society of England and Wales; and we offer a complaints procedure. If for any reason a Client is dissatisfied with the service provided, we will seek to work with the Client to promptly find a solution.

DJ Murphy Solicitors’ fees are competitive, and we will always try to seek commercially acceptable arrangements with Clients, who should feel free to contact the firm to discuss fees and payment methods. Terms and conditions of engagement are available on request.

Please find our Privacy Policy here, with more information about how we process our Client’s data.

Complaints Policy

In providing our service to you, if at any point you become unhappy or concerned about these services, please inform us immediately and we will do our best to resolve the problem.

Please contact the person working on your case to discuss your concerns. If you then feel that you would like to make a formal complaint, then please ask for a copy of our full complaints procedure.

If for any reason you are dissatisfied with our complaints handling then you can also raise your concerns directly with the Solicitors Regulation Authority.

What to do if your complaint is unresolved

The Legal Ombudsman can help you if we are unable to resolve the complaint ourselves. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve the complaint with us first.

      • You must take your complaint to the Legal Ombudsman within 6 months of receiving a final response to your complaint
      • And no more than 6 years from the date of act/omission
      • No more than 3 years from when you should reasonably have known there was a cause for complaint.

The legal Ombudsman may be contacted by telephone on 0300 555 0333 / +44 121 245 3050 / 0300 555 1777, and its contact address is PO Box 6806 Wolverhampton WV1 9W1 United Kingdom. Its role is to investigate complaints against lawyers in England and Wales.